1. Information We Collect

To provide our products and services efficiently, BSC Bags may collect the following information:

• Name, business name, email address, phone number, and shipping/billing address.
• Order details including purchased products, payment information, invoice details, and GST information (where applicable).
• Device information such as IP address, browser type, operating system, and device identifiers.
• Location information when required for delivery, dealer lookup, or service availability.

2. Communication Consent

By contacting or registering with BSC Bags, you consent to receive order updates, quotations, invoices, promotional offers, new product launches, and customer support communications through SMS, Email, WhatsApp, or Phone Calls. You may opt out of promotional communication at any time.

3. How We Use Your Information

• Process orders and manage deliveries.
• Generate quotations, invoices, and GST documentation.
• Provide customer support and respond to inquiries.
• Improve our products, website, and customer experience.
• Maintain legal and regulatory compliance.

4. Information Sharing

We only share your information when necessary, including:

• Courier and logistics partners for product delivery.
• Secure payment gateways and banking partners for payment processing.
• Government authorities when required by applicable law or taxation regulations.

5. Cookies & Analytics

Our website may use cookies and analytics tools to improve performance, understand visitor behavior, and enhance your browsing experience. You can disable cookies through your browser settings.

6. Your Rights

• Request access to your personal information.
• Update or correct inaccurate information.
• Request deletion of your account and associated personal data, subject to legal obligations.
• Withdraw consent for promotional communications.

7. Data Security

BSC Bags follows industry-standard security practices to protect your information. We never ask for your banking passwords or OTPs through phone calls or messages. Please communicate only through our official channels.

8. Grievance Officer

For any privacy-related concerns or grievances, please contact:

Designation: Grievance Officer
Email: privacy@bscbags.com

9. Changes to this Privacy Policy

BSC Bags reserves the right to update this Privacy Policy at any time. Any changes will be published on this page along with the revised effective date. Continued use of our services indicates acceptance of the updated policy.